Terms and Conditions

This website is operated by DROMOS COUTURE LLP. Throughout the site, the terms “we”, “us”, and “our” refer to DRÓMOS. We provide this website — including all information, tools, and services available from this site — to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you may not access the site or use any services. Your continued use of this site constitutes your agreement to all terms listed herein.

  1. Introduction 

  • These Terms and Conditions govern your use of our website, products, and services. By accessing [dromosofficial.com], you confirm that you are at least 16 years of age (or accessing under the supervision of a parent or guardian) and that you agree to these terms in full. If you do not agree, please refrain from using our website or services.

  1. Conditions in general terms

  • We reserve the right to refuse service to anyone for any reason, at any time.

  • You understand that your content (excluding payment information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform to technical requirements of connecting devices or systems. Payment information is always encrypted during transfer over networks.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

  • Headings in this agreement are for convenience only and will not limit or otherwise affect the Terms.

  1. Intellectual Property Rights

All content on our platforms, encompassing designs, logos, graphics, product imagery, videos, and written materials, is the exclusive property of DRÓMOS. This content is safeguarded by Indian and international copyright, design, and trademark laws.

You may not:

  • Copy, reproduce, modify, or distribute any part of our content without prior written consent.

  • Use our brand name, logo, or imagery for commercial or promotional purposes without authorization.

  • Create derivative works or use our designs for resale, reproduction, or imitation.

Unauthorized use of our intellectual property may result in legal action.

  1. Product information and pricing

  • We are committed to providing our customers with the most accurate and current product details, descriptions, and pricing information. However, due to the dynamic nature of our inventory and potential for human error, occasional typographical or technical inaccuracies may occur.

  • We have made every effort to display the colours and images of our products that appear physically as accurately as possible. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

  • In such instances, we reserve the right to correct any errors, update product information, or cancel orders that may have been placed based on incorrect details. These actions may be taken without prior notice to the customer, particularly if the order has not yet been shipped. Our primary goal is to ensure fairness and accuracy in all transactions.Currency and Taxation

  • All prices displayed on our platform are quoted in INR (Indian Rupees). Unless explicitly stated otherwise, all listed prices are inclusive of applicable domestic taxes.

  • For orders requiring shipment, additional charges will be calculated and displayed at checkout. These may include, but are not limited to, shipping charges, customs duties, and any international taxes that may apply to your specific order. We recommend reviewing these charges carefully before finalizing your purchase.

  • Product pricing change will change without any notices.

  • We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  1. Orders and payments 

When placing an order, you agree that all details provided are accurate and complete. Orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Payment must be completed through approved payment gateways, and all payments are non- refundable unless stated otherwise.

  • Upon successful payment, you will receive an order confirmation via email or SMS.

  1. Shipping and Delivery

  • Estimated delivery times are provided during checkout but may vary based on location, customs clearance, and unforeseen circumstances.

  • We are not liable for damages or delays caused by courier partners, natural events, or shipping processes. Tracking details will be shared once the order is dispatched.

  1. Returns, Exchanges, and Refunds

  • All sales are considered final unless explicitly stated otherwise in our Return Policy.

  •  For detailed information on returns and refunds, please consult our Return Policy.

  1. Accuracy of content/ information of product on the website

  • While dromos endeavors to provide accurate product and pricing information, typographical errors may occur. Should a product be listed with incorrect information or at an incorrect price due to an error, dromos reserves the sole right to modify the product's price or information, or to refuse or cancel any orders placed for that product, unless it has already been dispatched.

  1. Liability limitation 

While we strive to ensure the highest quality of service and products, DRÓMOS shall not be held responsible for:

  • Any indirect, incidental, or consequential damages arising from product use or website access.

  • Issues caused by unauthorized modifications, misuse, or third-party interactions.

  • Temporary website unavailability due to maintenance or system errors.

Our total liability, whether in contract or tort, shall not exceed the value of your purchase.

  1. User conduct

  • By using our website or interacting with our brand, you agree not to:

  • Engage in unlawful, fraudulent, or abusive behavior.

  • Attempt to disrupt website functionality or security.

  • Misrepresent your identity or impersonate another individual.

  • Post, share, or distribute inappropriate or defamatory content through our community channels.
    Violation of these terms may result in suspension or termination of access.

  1. Force Majeure

  • We are not responsible for any performance failures or delays caused by events outside our reasonable control. These events include, but are not limited to, natural disasters, acts of war, labor strikes, pandemics, or government mandates.

  1. Governing Law and Jurisdiction

  • These Terms of Service, along with any separate agreements for Services we provide, are governed by and interpreted in accordance with Indian law.

  1. Modifications to Terms

  • We may, at our sole discretion, update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for such changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service signifies your acceptance of those changes.

  1. Contact us