What fabrics are used across Dromos products? +
→ At Drómos, we carefully select fabrics, ranging from luxurious cotton and flannel to structured denim and technical blends, to ensure each piece feels exceptional and stands the test of time.
How do I care for Dromos pieces to preserve color and shape? +
→ To keep your Drómos pieces looking their best, adhere to the care instructions provided. For lasting color and fit, use cold water, air-dry, avoid dry cleaning, and refrain from ironing directly on printed areas.
How do our new drops work? +
→ We share all our upcoming designs and collections with our community on Instagram. Follow us to stay updated, and once they drop, you’ll be able to shop them on our website.
Can I pre-order a future drop? +
→ Pre-ordering secures your piece ahead of release. Shipping will take place as per the specified date, so we recommend reviewing the product description carefully before purchase.
Can I get a custom design made for myself? +
→ For custom orders, kindly reach out to contact@dromosofficial.com, and a member of our team will contact you shortly.
How do your sizes generally run (slim, relaxed, oversized)? +
→ Fits vary across our collections. Please review the specific product description carefully to understand whether a piece runs slim, relaxed, or oversized.
How should I pick my size if I’m between two sizes? +
→ We highly recommend reviewing the size chart in detail. If you are between two sizes, we suggest choosing the larger size for a comfortable fit unless you prefer a snug fit.
Why do actual measurements sometimes differ from the chart? +
→ Actual measurements may vary slightly from the size chart due to the handmade nature of some garments and the natural variations in fabric.
Can I exchange my product if my selected size does not fit? +
→ For online orders, exchanges are accepted within 3 days of delivery. Please initiate your request here.
To maintain our standards, all items are subject to quality checks and may be declined if:
- Worn or used,
- Returned damaged,
- Missing original tags.
Where do you ship (domestic, international)? +
→ We offer shipping across India and Worldwide.
Where is my order shipped from? +
→ Our online orders are fulfilled and shipped directly from our Navi Mumbai center.
How long does delivery take (standard, express)? +
→ We ship all confirmed orders within 24 hours, except pre-orders with a scheduled dispatch date. Domestic deliveries generally arrive within 2–5 working days, while international shipments take 5–10 working days.
Can I track my order in real time? +
→ After dispatch, an email will be sent with your shipment’s tracking information and the anticipated delivery date, sourced from our logistics provider.
What happens if my parcel is lost or delayed? +
→ In the rare event that your parcel is lost or delayed, please contact us immediately at ordersupport@dromosofficial.com. Our team will coordinate with the courier service to track your order and resolve the issue as quickly as possible.
Can I change the delivery address once the order is placed? +
→ If your order is still “Unfulfilled,” we can update your delivery address. Once the AWB is generated, changes can’t be made. Simply email ordersupport@dromosofficial.com with your order number and new address, and our team will help you right away.
What are the delivery charges? +
→ We offer complimentary shipping on all domestic orders. International deliveries include a charge, determined at checkout based on the destination.
Who is our delivery partner? +
→ Depending on the delivery pincode, the system allocates the fastest and most trusted courier for your order.
Are there any extra charges when I order internationally? +
→ When placing an international order, please note that import duties and taxes may apply upon arrival in your country. These charges are your responsibility, and we advise checking with your local customs office before purchase. If duties or taxes are unpaid, your order may be returned or, in certain cases, destroyed by customs. We are unable to refund product or shipping costs under these circumstances, and any return-related fees will be deducted from the refund.
What is your return / exchange policy? +
→ Due to the exclusive nature of our pieces, all purchases are final and non-refundable. You may, however, request an exchange within 3 days of receiving your online order.
What items are not eligible for returns? +
→ To maintain quality and exclusivity, items that are worn, damaged, missing original tags, or purchased during a sale cannot be returned.
How do I initiate an exchange? +
→ Please use our Product Exchange Portal to initiate and process your exchange.
How long does the exchange process take? +
→ Upon receiving the returned item, a confirmation will be sent, and your exchange will be processed within 7–10 business days.
Can I exchange for a different size? +
→ Size exchanges are permitted, limited to one exchange per item.
What should I do if I receive a damaged or defective item? +
→ To report a damaged or defective item, kindly send your order number along with clear photos of the issue to ordersupport@dromosofficial.com. All requests are thoroughly reviewed, and replacements are issued only after verification.
Can I cancel or modify my order after placing it? +
→ Orders confirmed with an order number are final and cannot be cancelled or modified. Our team will ensure fulfillment at the earliest.
What if a product is out of stock? +
→ We don’t restock designs or sizes once sold out, ensuring every piece remains exclusive. Look forward to our next drop.
Can I get a GST receipt for my order? +
→ You may request a GST invoice by writing to us at ordersupport@dromosofficial.com. Our team will be happy to assist.
What payment methods do you accept? +
→ We process all payments securely through Cashfree. You can complete your purchase using credit/debit cards, UPI, net banking, or trusted digital wallets.
Is my payment information secure? +
→ We prioritize your security. All transactions are encrypted and handled via secure, trusted payment providers, ensuring your data remains safe.
My transaction has failed. What should I do? +
→ Should your transaction not go through, ensure your payment details are correct and that your bank has authorized the payment. If the problem continues, reach out to contact@dromosofficial.com, and our team will help resolve it promptly.
I have more questions. Where can I reach you? +
→ For any queries, please contact contact@dromosofficial.com
What are your customer support hours? +
→ Our dedicated support team is available Monday through Friday, 10:00 AM to 7:00 PM IST. For any queries, please contact contact@dromosofficial.com
Can I message you on social media? +
→ To maintain the highest level of service, we handle all queries via email. Please reach out to contact@dromosofficial.com rather than messaging us on social media.
Where are you located? +
→ Drómos is based in Mumbai, India.